RACV Roadside Care

RACV roadside assistance technician speaking with a customer in Melbourne city.

We'll contact you within 72 hours and may ask for this reference number.

Roadside Care assistance for just $11.67 per month

All for $11.67 per month or save when you pay annually for $134 upfront per subscription year.*

*Prices valid as of 1 August 2024 and are subject to change. Administrative fees of 50c a month apply for monthly
payments, $6 for the year.

Manage your plan online

Log in to change your address, vehicle details or make a payment.

RACV Roadside Care: What’s included

  1. Inclusions
  2. Exclusions

Flat tyre

We’ll swap out your flat or damaged tyre with your roadworthy spare.

Free fuel

We’ll bring 5 litres of free fuel to get you to the nearest service station if you run out in Victoria.

20km towing for your vehicle

Metropolitan areas: 20km of metro towing.
Regional areas: To the nearest attending RACV Service Centre.

Mechanical breakdown benefits

More than 100km from home: receive up to $750 in total per incident to use on accommodation, car hire and taxis.

Flat battery

We’ll jump start your flat battery or help you buy and install a new one.

Taxi benefits Australia-wide

We’ll book and cover you for 1 taxi trip per incident (up to $80)

$200 for a locksmith

If we can’t unlock your car, we’ll provide $200 towards the cost of a professional locksmith.

Electric vehicle out of charge

We’ll tow you to the nearest accessible charging station or your preferred destination within your km limit.

For a full list of inclusions, exclusions and benefits please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.

Accident or collision damage

You can’t access breakdown services or towing as a result of a vehicle accident or collision.

Size and weight

Size and weight limits apply to the types of vehicles, caravans and trailers we can service. For details, refer to our terms and conditions.

Unroadworthy

If your vehicle is unroadworthy we may refuse assistance.

Motorcycles

We can only help with petrol and towing, not parts.

Caravans and trailer breakdowns

Assistance for caravans and trailers is not included. If you’d like to include a caravan or trailer, Total Care or Extra Care are better options for you.

Fire damage

Roadside assistance is only available for fire damage when the damage is limited to the vehicle’s engine.

Restricted Areas

Some areas aren’t accessible to our patrol vans. These areas include:

Bike, wheelchair and scooter assistance

Looking for Bike Assist or Wheelchair and Scooter Assist? These are both included in our Total Care option.

For a full list of inclusions, exclusions and benefits please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.

Broken down and need help?

We’re available 24/7 and fix 8 out of 10 issues on the spot. If we can’t fix the issue we’ll tow your vehicle.

How roadside assistance works

Call RACV Emergency Roadside Assistance

Call 13 11 11, let us know your name, where you’re located and what’s gone wrong. Not yet a roadside member? We can sign you up when you call.

Wait for help

We’ll send a yellow patrol van to you. If in metro Melbourne you’ll get an SMS to track its arrival. Please secure any dogs or animals before we arrive.

Patrol van arrives usually within one hour

Our roadside assistance expert will ask you questions and run a diagnostic test to find out what’s wrong with your vehicle.

Repair or tow

8 out of 10 issues are fixed on the spot. If we can’t, we’ll arrange to tow your vehicle to a repairer.

Compare other roadside assistance packages

Extra Care $19.00 per month*

or $222 per year

Total Care $25.92 per month*

or $305 per year

More than 1.6 million vehicles rely on RACV Emergency Roadside Assistance

24/7 support Australia wide

On average we help with more than 800,000 jobs per year.

Unlimited callouts^

Roadside assistance experts on call, no matter how many times things don’t go to plan.

Get your day back on track

8 out of 10 issues are fixed on the spot, so you can get moving again.

Pay your way

With flexible options including annual and monthly payments.

Everyday savings

Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners.

Loyalty discounts

The longer you’re a member, the greater your discount on selected products#.

Frequently asked questions

Are other drivers and vehicles covered by Roadside Care?

Roadside Care covers anyone driving your nominated vehicle. You can add other vehicles at an extra cost.

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What's the best roadside assistance for me?

It depends on where you drive. Based on our current members, we suggest:

RACV Total Care if you travel long distances, drive an electric vehicle or multiple cars.

RACV Extra Care if you usually stay local, but take frequent trips out of town.

RACV Roadside Care if you're more of a city driver and rarely travel to regional or rural areas.

If you have a caravan or trailer, Total Care or Extra Care might suit you – they both include a level of assistance if the towing vehicle breaks down. Plus, you'll receive assistance if you get locked out of your caravan or it gets a flat tyre.

Size and weight limitations apply. You can find details in the terms and conditions.

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How soon can I use RACV roadside assistance?

You can get emergency roadside assistance 24 hours after you purchase your subscription. ±

If you're broken down now and need immediate help, call 13 11 11.

± Some restrictions apply. For more information, read the terms and conditions.

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What's the difference between Emergency Roadside Assistance and Car Insurance?

Emergency Roadside Assistance provides breakdown support for mechanical issues and problems like flat batteries, punctured tyres and lockouts.

Car Insurance
This is a separate product to Emergency Roadside Assistance. All types of Car Insurance provide cover for damage you may unintentionally cause to people’s property or vehicles during a listed incident.

Depending on your level of cover, Car Insurance may also provide cover for damage caused to your vehicle during a listed event, such as collision, theft or attempted theft, vandalism, or fire.